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NV Desk - The Ultimate Helpdesk Ticketing SoftwareTelecom - Roswell (Georgia) - April 10, 2025 FreeImprove customer service and efficiency with NV Desk, the advanced help desk ticketing software. With NV Desk, you can streamline case management, unify telephony controls, and provide personalized support seamlessly. Take your contact center operati...
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Best Video Conferencing SolutionsTelecom - South Plainfield (New Jersey) - April 9, 2025 Check with sellerVitel Global offers the best cloud video conference solutions for small businesses, designed to streamline communication. Their platform features HD video quality, intuitive screen sharing, and robust collaboration tools to enhance team pro...
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Microsoft Dynamics CTI Integration for Contact Centers - NovelVoxTelecom - Roswell (Georgia) - April 8, 2025 Free
NovelVox offers Microsoft Dynamics CTI Connector for Cisco, Avaya, Genesys, and Amazon Connect contact centers. With this powerful solution, you can seamlessly integrate computer-telephony integration (CTI) capabilities into your CRM system and strea...
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Contact Center Wallboards: Keeping Agents Engaged and MotivatedTelecom - Roswell (Georgia) - April 3, 2025 Free
Revolutionize Your Contact Center with Interactive Wallboards! Keep Your Agents Motivated & Engaged with Visual Metrics. Boost Your Customer Satisfaction! Read our latest blog to learn more.
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Avaya Salesforce CTI Integration - NovelVoxTelecom - (Georgia) - April 1, 2025 Free
Streamline customer interactions by seamlessly integrating Avaya CTI with Salesforce. Enhance the efficiency of agents and customer interactions by optimizing AHT and FCR, enabling them to access real-time information, and streamlining workflows.
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Microsoft Dynamics 365 CTI Connector for Contact Centers from NovelVoxTelecom - Roswell (Georgia) - March 28, 2025 Free
Unify agent experience and offer a personalized customer experience with NovelVox Microsoft Dynamics CTI Connectors. Seamlessly connect Microsoft Dynamics 365 CRM with your existing telephony system to empower your agents like never before. Read our ...
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Help Desk Ticketing System Software - NV DeskTelecom - Roswell (Georgia) - March 26, 2025 Free
Unlock the potential to resolve tickets faster with our cloud-based, unified CX solution, seamlessly connecting your contact center with a powerful Help Desk Ticketing System Software, eliminating the need for additional integrations or CTI connector...
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Best Business Phone System ProvidersTelecom - South Plainfield (New Jersey) - March 25, 2025 Check with sellerEffective communication is the backbone of any successful business. Vitel Global’s advanced business phone system provides seamless connectivity, boosting productivity and collaboration. With cloud-based technology, you get reliable, feature-ri...
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What is CTI or Computer Telephony Integration?Telecom - Roswell (Georgia) - March 24, 2025 Free
CTI, or Computer Telephony Integration, is a technology that links computer systems with telephone systems, enabling call center agents to handle calls and access customer information from their computer, improving efficiency and customer service.
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Increase Agent Efficiency With A Call Center WallboardTelecom - Roswell (Georgia) - March 20, 2025 Free
A call center wallboard allows you to monitor performance in real time. Wallboards at call centers are quite helpful for controlling agents and building a strong client experience. This keeps agents updated from other areas of the floor, encouraging ...
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Best Business Phone Service ProvidersTelecom - South Plainfield (New Jersey) - March 10, 2025 Check with sellerChoosing the right business phone service is essential for maintaining clear and efficient communication within any organization. Vitel Global provides high-quality, cloud-based phone solutions designed to meet the needs of businesses of all sizes. W...
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Call Center Wallboard Software - NovelVoxTelecom - Roswell (Georgia) - February 21, 2025 Free
Call center wallboard provides real-time performance monitoring that can be seen by all on the floor. Advance call center wallboard enables agents to align with businesses' goals and stay up-to-date with business alerts across the floor to enhance cu...
